Iwai North America Inc.

541 Taylor Way Suite# 4
 San Carlos, CA 94070
 Phone : (650) 486-1541
Fax : (650) 394-8638
 Open weekdays 9 AM-6 PM (PST)
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Ordering & Shipping
Orders and Inquiries
Orders are accepted via our online store or by e-mail, fax, or telephone. 

We accept telephone orders and technical inquiries at our Customer Service department between 9AM and 6PM (Pacific Standard Time), Monday through Friday. The main contact information is listed below. 

E-mail: info@iwai-chem.com
Website: www.iwaichem.com
Tel: (650) 486-1541
Fax: (650) 394-8638

For information about online ordering and opening a new account, please contact our Customer Service department. 

Please include the following information to expedite your order: 
- Billing and Shipping addresses
- Phone number 
- Purchase order number 
- Credit card information : name on card and address only (we will follow-up for card number, exp. date and CVV)
- Catalog number and product description 
- Unit of measure and quantity 
Research Use Only (RUO) Agreement  ​(download pdf form)

Note: If order is not taxable, a resale or tax exemption certificate must be on file. 

Please send all mail orders to the following address: 

Iwai North America Inc.
541 Taylor Way, Suite #4
San Carlos, CA 94070
USA 


Shipping 
Iwai North America Inc. utilizes Federal Express (FedEx) overnight air delivery service.  Based on the nature of the commodity, certain conditions may require the use of a freight forwarder (you will be notified if one is needed). All freight charges are sent collect, unless prior arrangements have been made. The shipment of hazardous items is governed by the US Department of Transportation (DOT) and the International Air Transport Association (IATA). Some products may require special packaging and shipping. Items shipped under refrigeration will incur the following additional charges per shipment. 

Handling charges (separate from shipping charge)

<Price per carton >        Blue Ice        Dry Ice 
                Domestic        $15.00         $45.00 
                International   $40.00         $80.00 


Special Instructions
All specialized customer requests (including but not limited to: filling, packaging, shipping, or required documentation) should be communicated at the time the order is placed to assure compliance. If delay or jeopardy of the shipment is caused due to customer's failure to communicate special information or requirements, the customer shall be responsible for the cost of the shipment. 


Payment Term 
Payment is due upon receipt of goods, unless prior arrangement has been made. A 1.5 % monthly late charge on account balances over 30 days past due will be added to the invoice total from the date of shipment. 

All shipments are 'EX WORKS' San Carlos, CA 94070 USA. 


Preferred Method of Payment
Please send your payment to the following address:

Iwai North America Inc.
541 Taylor Way, Suite #4
San Carlos, CA 94070
USA 

If you wish to pay by Bank Wire, please contact us for details. 

WIRING INSTRUCTIONS: All wired money is subject to a 25.00 USD bank charge that should be added to your payment total. All checks returned for insufficient funds are subject to a 25.00 USD fee. 

**Mastercard, VISA, American Express Card, Paypal are accepted at the time of purchase. 


Bulk Orders 
Discounted pricing is available for bulk orders. Please inquire about the specifics when requesting a quotation. 
For bulk pricing requests, please e-mail 'info@iwai-chem.com'


Prices 
We will hold the prices as stable as possible. But in some circumstances, prices may have to be changed. Prices are subject to change without prior notice. 


Quality 
Satisfaction is guaranteed. If you are not satisfied with our product, please contact us. Any return needs a written authorization from Iwai North America Inc. All returns will be subjected to a 25% restocking charge. 


Warranty 
Iwai North America Inc. warrants materials to be of the stated quality at the time of sale. The buyer assumes all responsibility for the use and handling of the product or any liability for consequential, special, indirect or incidental damages resulting therefrom. 

Iwai North America Inc.'s sole obligation is to replace the material up to the amount of the purchase price. This applies only to products in their original containers and does not apply to a product which has been tampered with or altered in any way or which has been misused or damaged by accident or through negligence. 


Alternate Right
We reserve the right to change product specification (e.g. buffer system) as we see fit to maximize product quality. 


Storage
Directions given on an individual data sheet or vial label are an integral part of these terms and conditions and must be strictly followed. 


Condition of Sale
Please find our general terms and conditions of sale in the link below. 
Terms and conditions of sale


Reservation of Title
All products are for research use or further manufacture only and should not be used for human, therapeutic or diagnostic applications. Under the U.S. Food and Drug Administration (FDA), the products listed on this Web Site are available only for research uses. The Code of Federal Regulations, Title 21, Sections 312.9 and 809.10 explicitly state that such research products are for investigational use in laboratory research animals or in vitro research. These products are intended for research or further manufacturing use only. 

The foregoing is in lieu of all other warranties, expressed or implied, including implied warranties of merchantability and fitness for a particular purpose. In no event shall Iwai North America Inc. be responsible for loss of profits or indirect or consequential damages, including but not limited to personal injuries resulting from use of the products. 




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